{"id":1039,"date":"2025-11-22T07:23:39","date_gmt":"2025-11-22T07:23:39","guid":{"rendered":"https:\/\/soharon.co.uk\/dev-42\/?page_id=1039"},"modified":"2025-12-02T11:47:16","modified_gmt":"2025-12-02T11:47:16","slug":"help-center","status":"publish","type":"page","link":"https:\/\/soharon.co.uk\/dev-42\/help-center\/","title":{"rendered":"Help Center"},"content":{"rendered":"\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t

Can I pay on delivery?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

At the moment, all payments must be made in advance to confirm your order.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t

What are the available payment methods?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

You can pay using:<\/p>

  • Credit\/debit card online<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t\t

    How far in advance should I place my order?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t

    We recommend confirming your cake at least 4\u20135 days in advance<\/strong>.
    However, we often accommodate shorter lead times. Even if you need a cake for the same day or next day, feel free to whatsapp: +971505063624.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

    \n\t\t\t\t\t

    Can I choose different flavors for a multi-tier cake?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t

    Yes! You can select different flavors for each tier.
    Since this option may not be available on the website, please contact us via:
    \ud83d\udcf1 WhatsApp: +971505063624<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

    \n\t\t\t\t\t

    Can I book an appointment to discuss my cake design?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t

    Absolutely. Our design team will be delighted to assist you.
    You can visit us at our bakery for personalized design consultations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

    \n\t\t\t\t\t

    Which areas do you deliver to?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t

    We deliver across the UAE<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

    \n\t\t\t\t\t

    What are the delivery fees and timings?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t
    \n
    \n\n\n\n\n\n\n\n
    \u00a0 \u00a0location<\/th>\nFee<\/th>\nDelivery Timing<\/th>\n<\/tr>\n<\/thead>\n
    \u00a0 \u00a0Dubai<\/td>\n5o AED<\/td>\n8:00 AM \u2013 8:00 PM<\/td>\n<\/tr>\n
    \u00a0 \u00a0Sharjah<\/td>\n65 AED<\/td>\n8:00 AM \u2013 8:00 PM<\/td>\n<\/tr>\n
    \u00a0 \u00a0Ajman<\/td>\n95 AED<\/td>\n8:00 AM \u2013 8:00 PM<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n<\/div>\n<\/div>\n\n
    \nFor delivery to other emirates whatsapp: +971505063624\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t\t

    Refund Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t

    -Refund is made atleast 7 days before the date of order delivery.<\/p>

    -If wrong product is delivered.<\/p>

    • Please check the item upon receiving it. Once the delivery person leaves, no complaints will be accepted.<\/em><\/li><\/ul>

      Refunds will be issued only through the original mode of payment.\u00a0<\/strong>Please allow up to\u00a045 days<\/strong>\u00a0for bank\/card refunds to be processed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

      \n\t\t\t\t\t

      Cancellation Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t
      • Orders canceled less than 3 days<\/strong> before collection or delivery are not eligible for a refund<\/strong>.<\/li>
      • Refunds are possible only if the cake is canceled at least 7 days prior<\/strong> to the delivery date.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
        \n\t\t\t\t\t

        Complaints Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
        \n\t\t\t\t\t\t\t\t\t
        • Corrections (such as inscription errors) can usually be fixed the same day.
          You must inform us within one hour<\/strong> of receiving the cake.<\/li>
        • All complaints are taken seriously. Some may require investigation, and immediate refunds may not always be possible.<\/li>
        • Cakes or parts of cakes must be returned on the same day<\/strong> for proper evaluation.<\/li>
        • The maximum refund offered is the value of the cake and delivery.
          Additional compensation is not provided.<\/strong><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

          Frequently Asked Questions Can I pay on delivery? At the moment, all payments must be made in advance to confirm your order. What are the available payment methods? You can pay using: Credit\/debit card online How far in advance should I place my order? We recommend confirming your cake at least 4\u20135 days in advance.However, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1039","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/soharon.co.uk\/dev-42\/wp-json\/wp\/v2\/pages\/1039","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/soharon.co.uk\/dev-42\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/soharon.co.uk\/dev-42\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/soharon.co.uk\/dev-42\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/soharon.co.uk\/dev-42\/wp-json\/wp\/v2\/comments?post=1039"}],"version-history":[{"count":46,"href":"https:\/\/soharon.co.uk\/dev-42\/wp-json\/wp\/v2\/pages\/1039\/revisions"}],"predecessor-version":[{"id":1523,"href":"https:\/\/soharon.co.uk\/dev-42\/wp-json\/wp\/v2\/pages\/1039\/revisions\/1523"}],"wp:attachment":[{"href":"https:\/\/soharon.co.uk\/dev-42\/wp-json\/wp\/v2\/media?parent=1039"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}