Processing Time

• All orders are processed within 1–2 business days (excluding weekends and holidays).

• You will receive a confirmation email once your order has been shipped, including tracking details.

Shipping Methods & Delivery Time

• Standard Shipping: 2–5 business days

• Express Shipping: 1–2 business days (available at checkout)

• Delivery times may vary depending on your location and courier availability.

Shipping Rates

• Shipping fees are calculated at checkout based on your order weight, size, and delivery location.

• Free shipping is available on orders above AED 300.

International Shipping

• We currently ship to selected international destinations.

• International delivery times may take 7–14 business days depending on customs and courier services.

• Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer.

Order Tracking

• Once your order is shipped, you will receive an email with a tracking link.

• You can track your order anytime until it reaches your doorstep.

Delays & Exceptions

• While we work closely with trusted courier partners, delays may occur due to high demand, weather conditions, or customs clearance.

• If your order is delayed beyond the estimated delivery time, please contact us at support@tryb.com and we’ll be happy to assist.

Damaged or Lost Packages

• If your order arrives damaged, please contact us within 48 hours with photos of the product and packaging.

• For lost packages, kindly reach out to our support team, and we’ll investigate with the courier to resolve the issue promptly.